> Having worked hardware support many eons ago, The biggest problem with
> getting things to work is not those who do not know what they are doing, but
> working with the individual who assumes they know everything.

Yeah, there is that too.

Our CEO came from a smaller organization where they outsourced their
IT support and they did all sorts of half-assed things to get his
stuff to work.  It worked, but hoo-boy, were they either poorly
designed or insecure (or both).  He only wanted the sausage and none
of the sausage making, and he got it.

It took a couple weeks of patient explanation and demonstration to
show his that we accomplish the same things he had at his last
company, but where it's done without opening up the network and/or his
information up to greater risk or incur greater costs.


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