>The toughest problems we had in support was with the Doctors and >staff who "knew" how to do things, and then we had to go in and fix >it. (It would eat up our time as they would really hose things as >they "knew" what they were doing.)
The toughest problem is bad interface design. When a doctor or PhD can't figure out how the damned theing works it is the fault of the designer, not the user. ************************************************************************* ** List info, subscription management, list rules, archives, privacy ** ** policy, calmness, a member map, and more at http://www.cguys.org/ ** *************************************************************************
