At 09:57 AM 4/3/2009, Tom Piwowar wrote: >The toughest problem is bad interface design. When a doctor or PhD can't >figure out how the damned theing works it is the fault of the designer, >not the user.
But the doctor or PhD, who spends most of his time working or studying his specialty, doesn't have the "culture" of "the rest of us." Things that would be "obvious" to the "average person" are not to this doctor or PhD. And the designer of the user interface either doesn't realize this or ignores it. Really good help is necessary. Help that is not only indexed on what the jargon of the application is, but on all of the terms a user might think up to put into the search text looking for a way to do something. I've never seen the latter done. Fred Holmes ************************************************************************* ** List info, subscription management, list rules, archives, privacy ** ** policy, calmness, a member map, and more at http://www.cguys.org/ ** *************************************************************************
