Since you speak of her job in the past tense, I suspect that the newspaper was running a pre-OS X system. Even well-managed OS 9 and pre-OS 9 systems were occasionally prone to extension and control panel conflicts if you used any beyond a basic set, and your wife's newspaper probably had to use a set that was more finicky than most.
Also (Tom would know better about this than me) it seems like publishers were among the last switchers to OS X. My home town newspaper was still using OS 9 two years ago!
By the way when my wife worked at the newspaper she would always complain about their computers, and problems they were having. Oh by the way they were an all Mac shop. Stewart
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