I couldn't access my site to do an update, which I thought was urgent.
I filed an "urgent" trouble ticket with EZ Webhost, and I received an
e-mail back within 1/2 hour saying the issue would be resolved "soon."
About 5 hours after receiving their e-mail, I sent them a note,
responding to their e-mail, and asked how soon "soon" was. They e-
mailed back within about 1/2 hour (after 5 hours!) and said the issue
was resolved, which it was.
I'm never quite sure, when I e-mail with an issue, if my explanation
is even coherent, and I think I would be much happier with some sort
of phone support.
Looking at my accounts, though, I find that one runs through May of
2010, and the other through October of 2010, so it may be a bit before
I actually make a switch. But I want to be sure, before I switch, that
I only have to do this one time!
Thanks, again, to everyone, for your suggestions.
Mical Wimoth Carton
[email protected]
On Sep 6, 2009, at 12:00 AM, COMPUTERGUYS-L automatic digest system
wrote:
On Sep 5, 2009, at 4:49 PM Sep 5, [email protected] wrote:
When I asked for help with this via a "trouble ticket," it took
about 5 1/2 hours to get the lists accessible again.
I would not consider that to be bad service. To get a report sent in
by email fixed within a few hours is good. There is a good chance
that switching another hosting service would give you even worse
service. Though I would prefer a service provider that does provide
phone support.
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