IMHO, there is no way in hell you're going to fix a wireless issue with WinXP by remote control. In fact, even if you had it I wouldn't recommend wasting a lot of time with it and instead would just reinstall WinXP clean in an afternoon and be done with it (hopefully). An even better solution would be to sell her a new Win7 laptop (maybe $500, with vastly improved networking).
It sounds like her biggest problem is a lack of a good backup strategy. On Thu, Jan 21, 2010 at 9:42 AM, Brian Jones <wjone...@carolina.rr.com> wrote: > I have a customer with an unusual problem... Her Dell Latitude D610 (5 yrs > old) has both an Ethernet port and Wireless G. Her wireless did not work > until she discovered by accident that it would start working when she > disabled the Broadcom drivers for the Ethernet port. I have upgraded her > drivers (remotely... she is in Ohio) and the problem is still there. She has > a ton of business related software and data, so the erase/reload is not > desirable, especially since I don't have the machine in my shop. > > I suspect either a hardware problem (Windows cannot detect that the Ethernet > cable has been unplugged) or registry problem (Windows insists on using the > Ethernet port even when unplugged). First, how does Windows decide which > network connection to favor, and second, are there switches somewhere in the > registry that may have been damaged? ************************************************************************* ** List info, subscription management, list rules, archives, privacy ** ** policy, calmness, a member map, and more at http://www.cguys.org/ ** *************************************************************************
