After checking TurboTax Support on the web:
1. A link to Article 7760 (quoted in the original message) is here:
http://turbotax.intuit.com/support/kb/general-program-issues/entering-your-data/7760.html
2. A link on that page ("Capture your engine log files") is here:
http://turbotax.intuit.com/support/kb/installing/installation/7646.html
3. That page tells where to find log files after recreating errors, and
what to do next. It assumes two cases:
a. Windows 7 or Vista, or
b. Windows XP or 2000
-Andy
On 2/15/2010 5:53 PM, John Duncan Yoyo wrote:
What OS are you running it on?
On Thu, Feb 11, 2010 at 6:38 PM, Judy Cosler <jfcos...@gmail.com> wrote:
WTH is an "engine log?"
On Thu, Feb 11, 2010 at 5:05 PM, Q. Fisher <quentin.fis...@verizon.net
wrote:
After jumping through all of Intuit's hoops, thought I could get my
taxes
done today while the snow melts (ha!). After a few hours of data entry
the
program crashes with an error 25300 that includes a link to Intuit for
the
solution! So they must know about it.
I also found on several ocassions inormation entered into a wprkpage did
not get sent onto the form it was to support, and the numbers had to be
entered in over-ride mode.
I've not found Turbotax to be buggy in years past, but this year is
making
up for it!
Here's what Intuit's support page says:
----------------------------------------------------------------------------------------
Error 25300 When Using TurboTax
Updated: 1/13/2010
Article ID: 7760
It has been reported that Error 25300 occurs when using TurboTax, most
commonly when switching from forms mode to interview mode and when
trying
to
open a tax file that has already been saved.
We are aware of this issue and are currently investigating it. In order
for
us to pinpoint the root cause of the situation, we would like to review
engine logs from affected users.
------------------------------------------------------------------------------------------
--
Quentin A. Fisher
Bethesda, MD
--
Judy
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