Chuck Davis <[EMAIL PROTECTED]> writes: > My experience is that Mandrake is WORSE to get in touch with than IBM which I > thought would never lose the record! > > What I have found so frustrating is that the beta announcements give three > ways of reporting bugs, none of which works! > > 1) This list is nearly impossible to get subscribed. This a.m. was my 4th > try and finally it looks like I'm on the server.
We did suffer some ml pb last we. > 2) There are no indications in the announcements how to use bugzilla for > Mandrake and from your post it sounds like there is no reason to sign up or > try to find out how to use bugzilla. we get all the bugzilla busg, most of the maintainers quietly ignore unqualified report, though. > 3 )If you use the third option, MandrakeExpert, you get rude replies from the > "experts" about not supporting your product. This only happens, however, if > they are kind enough to not charge $10.00 to take your bug report. > > This is very poor public relations for Mandrake that really should be fixed by > whoever has the authority to get the bug reporting mechanism for beta and RC > releases in place. Well, at some points developper has to choose between developing and answering all the incomplete, unuseful, or already fixed bug report. If you are not answered it is mainly because your bug reports are not relevant, or because you are not doing enough job for us to fix more easily. -- Warly
