Hello.
On 4 Aug 2020, at 8:17, Georgia Bafoutsou wrote:
This year ENISA is doing a project on the security and resilience
of OTT communication and collaboration services. For this, ENISA has
partnered with Plum Consulting to undertake a study, having as a goal
is to better understand the security environment for OTT collaboration
services and also gather information about the resilience of those
services in the face of a variety of risks and threats.
To gather the above mentioned information we are conducting a survey
amongst industry experts. We intend to get a landscape snapshot of the
adoption, risks, mitigation measures, and COVID-19 factors that affect
OTT security and resilience.
This survey is clearly addressed to "industry experts."
Nevertheless, I would suggest that ENISA, as an agency of the EU,
ultimately funded by EU tax-payers, take care not to use esoteric jargon
such as "OTT communication and collaboration services" without
presenting a definition of such terminology in transparent, simple
language, accessible not only to insiders, but to educated citizens.
In my opinion, it is insufficient and unsatisfactory to describe
services only in terms of the functions they support, as in the text,
"OTT electronic communications services facilitate real-time
interpersonal communication between two or more people via voice, video
or messaging – including the sharing of media such as photos or
videos. Collaboration services facilitate interpersonal and interactive
communication in business/organisational settings with functionalities
such as video conferencing, direct file sharing and group collaboration
tools."
This text is taken from the web page which announces the launch of the
survey, and is repeated in the introduction to the survey itself.
Best regards,
Niall O'Reilly
