Some of the Outlook clients are losing connection to the server with
Outlook reporting "Courier-IMAP server shutting down". Looking through the
source, this only occurs when the client sends a LOGOUT message. Syslog
shows LOGOUT for that user. Any idea why this may be occurring? Outlook
gives a message suggesting connection was lost, possibly due to timeouts.
I see the client opening two or three simultaneous connections when it
starts up.

Also, is there any way to log the traffic to/from the IMAP server so I can
trace this further?

Many thanks,

David

-- 
|> /+\ \| | |>

David Croft
Infotrek
On Fri, 31 May 2002, David wrote:

>
> I just replaced 60 machines with Outlook 2000 and Courier-IMAP 1.4.4 on
> the server (upgraded from MS Exchange).
>
> It's now having permanent trouble. Outlook clients regularly get messages
> "Unable to download new headers". In typical helpful Microsoft fashion,
> there is no further detail given.
>
> My syslog however reports that May 31 19:21:16 mail imapd: DISCONNECTED,
> ip=[::ffff:172.16.1.1], headers=0, body=0
>
> body is usually, but not always, 0. user is sometimes set. The time
> between login (where applicable) and disconnection is also variable.
>
> The clients are all behind a firewall on the same IP address. The
> configuration file has been altered to allow 100 daemons and 100 from the
> same IP address (MAXPERIP).
>
> Despite the fact that there are 60 clients trying to connect during the
> day, there are never more than 20-30 imapd processes running (though this
> could just be a symptom of connection trouble).
>
> I thought it might be a timeout issue so I manually recompiled with a new
> SOCKET_TIMEOUT of 600 and then 1200. This did not help.
>
> Searching on google revealed Outlook has problems with IDLE, so I disabled
> the IDLE command. This also did not help.
>
> I'm somewhat perplexed. Ideally I would like to log all connections with
> 'recordio' but Courier-IMAP does not function under recordio (even when
> run using tcpserver rather than couriertcpd).
>
> If anyone has experienced/solved this problem with Outlook, or has an
> idea how to log all the IMAP connection data, please let me know.
>
> Cheers,
>
> David
>
> --
> |> /+\ \| | |>
>
> David Croft
> Infotrek
>
>
>
> _______________________________________________________________
>
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