We were having the same issue at our more 'techy' building with lots of 
heavy bandwidth users, here was our expensive but effective solution:


   1. Upgrade bandwidth to as much as we could afford, which is 50/50 mbps 
   symmetrical. One-time cost of $5k (to install microwave antenna on roof), 
   then $125/mo. We also have backup dual-line DSL for failover and VOIP. We 
   have the option to upgrade to 100/100 in the future if needed.
   2. Upgrade Wifi Access Points to Ruckus Wireless. We originally had the 
   Unifi APs, and they worked reliably and provided good coverage, however 
   they do not have any sort of load balancing or rate limiting features. 
   Ruckus APs are a significant cost at $660 per AP and over $1000 for the 
   hardware controller, but they have some incredible features, such as AP 
   roaming, rate limiting, and what they call 'airtime fairness'. Airtime 
   fairness works to dynamically shifting more RF energy to the devices that 
   need it the most (such as those streaming video or syncing to a cloud 
   server). Most APs shoot RF in every direction, like a lightbulb, meaning 
   that all devices get the same 'priority' in terms of the RF reaching them. 
   Ruckus APs 'point' their RF in a particular direction, like a lighthouse 
   with a rotating spotlight. This means that light users browsing the web or 
   checking email won't be bogged down by heavy users streaming or syncing. 
   Ruckus also supports rate limiting at the AP level, though we've found that 
   just the airtime fairness feature was enough to solve our bandwidth issues, 
   so fine-tuned rate limiting isn't needed. However, I did configure a hard 
   cap of 45/45 mbps via the Ruckus APs, so that no single device can ever max 
   out our bandwidth, leaving a 5/5 mbps buffer for all the hardwired devices 
   that bypass the APs.

At $10-15k this is not a cheap solution, but it has solved all of our 
network/bandwidth-related problems practically overnight. For our third and 
future buildings we will be rolling out this system from the beginning.

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