This is what we use Nadine for. OK so it's another silly name but we now have a cute logo and website <http://nadineproject.org>! Since I'm focused on running Office Nomads and not writing the best marketing speak I've struggled with how to describe Nadine. The user profiles are what people usually simplify it down too but for our team it's the onboarding and workflow that are the real killer app. A new member comes in and we all get an email sparking a discussion about what their story is. They come back and we haven't taken their photo yet or they need a new member orientation and another alert goes out until we've completed all the tasks. Someone hasn't been in for over 3 months and we get notified so we can reach out and make sure everything is OK. It also handles a few easily automatable tasks like at 5:55PM on your first day it sends out an email asking how everything went and sending a new member survey after two months, and an exit survey a week after memberships end.
On a side note we even went so far as to sync up our surveys with the other member spaces of the Seattle Collaborative Space Alliance <http://collaborativespaces.org> so we have some interesting data across town. Many different pieces coming together, I know Cobot does a lot of this too and I'm sure better then Nadine does. It's been a long time since I've synced up with them about all of this. What about Desk Time, Nexidus, Dove Tale, etc? I assume they all do it more cleanly and smart since they are actual software companies focusing on coworking software. Jacob On Fri, Jan 30, 2015 at 7:44 AM, <dangerouslyawes...@gmail.com> wrote: > Great ideas - thanks Glen! > > > ------------------ > *The #1 mistake in community building is doing it by yourself.* > Join the list: http://coworkingweekly.com > Listen to the podcast: http://listen.coworkingweekly.com > > > On Fri, Jan 30, 2015 at 10:42 AM, Glen Ferguson <g...@coworkfrederick.com> > wrote: > >> Hey Alex, >> >> I've been using Zapier enough to finally move into a paid account. It's >> hooking together a lot of differnet services. I have it: >> >> - tying together website room reservation forms with Freshbooks for >> invoicing non-members plus Google calendars to make an event entry/send >> the >> invitation email. >> - onboarding our new members: Freshbooks for the recurring >> invoicing/payments, addition to a Mailchimp list, addition to our member's >> Google group. (side note: I'm now using MailChimp automation to drip send >> info/tips to new members over their first 2 weeks so they're not >> overloaded >> with info the first day. It seems to help remind folks that they're >> members >> now, so they should come in and work. Changing old habits, you know) >> - do the calendar addition when someone signs up for a tour and >> through Twilio I get an SMS alert so I can check on the tour email to see >> if there are any questions I can answer ahead of time. >> >> >> I just started exploring using Zapier to send reservation reminders, >> generally to "outsiders" that are renting our conference room. >> >> >> --- >> Glen Ferguson >> Cowork Frederick >> 122 E Patrick St >> Frederick, MD 21701-5630 >> +1 (301) 732-5165 >> www.coworkfrederick.com >> @CoworkFrederick <http://twitter.com/CoworkFrederick> >> >> On Fri, Jan 30, 2015 at 8:42 AM, <dangerouslyawes...@gmail.com> wrote: >> >>> Very welcome :) >>> >>> Trello's blog is worth scoping out too, they show it being used in all >>> kinds of ways I had never imagined...definitely part of what inspired this >>> stuff. http://blog.trello.com >>> >>> >>> ------------------ >>> *The #1 mistake in community building is doing it by yourself.* >>> Join the list: http://coworkingweekly.com >>> Listen to the podcast: http://listen.coworkingweekly.com >>> >>> >>> On Fri, Jan 30, 2015 at 8:39 AM, Anne Kirby < >>> creativehouseoflancas...@gmail.com> wrote: >>> >>>> Great post, thanks! I use Trello all the time for my marketing business >>>> but haven't really used it in this way for our coworking space. I'll have >>>> to try it :) >>>> >>>> On Friday, January 30, 2015 at 12:33:58 AM UTC-5, Alex Hillman wrote: >>>>> >>>>> We’ve been working on a lot of workflows and streamlining at Indy >>>>> Hall recently…and today had a bit of a breakthrough that I wanted to share >>>>> because I’m already stoked about what it’s going to let us do and hope >>>>> that >>>>> more people use these tools. >>>>> >>>>> Anybody here use Trello? >>>>> How about Zapier? >>>>> >>>>> Sidetone: aren’t those ridiculously silly names for anything, let >>>>> alone *business* products? >>>>> >>>>> Trello is…a project management too? A task management tool? A workflow >>>>> management tool? Honestly it could be any of those things…it’s super >>>>> flexible and adaptable. >>>>> >>>>> Zapier sort of turns the world of your favorite internet tools into >>>>> legos that you can snap together and combine in fun and useful ways. It’s >>>>> a >>>>> way for you to have actions in one piece of software trigger a result in >>>>> another piece of software. >>>>> >>>>> I use both Trello and Zapier quite a bit but not as much for Indy Hall >>>>> until recently. Today I started using BOTH of them, together, to create >>>>> some automated workflows for my team. >>>>> >>>>> The 6 workflows that we automated are: >>>>> >>>>> 1. Adding new tour sign-ups to a Trello board for better post-tour >>>>> follow ups >>>>> 2. Adding new drop-ins to a Trello board for better post drop-in >>>>> follow ups >>>>> 3. Adding new interested members to a Trello board to better >>>>> prepare them for sign up >>>>> 4. Connecting Trello to Trello (TRELLOCEPTION), creating a >>>>> seamless connection between the 3 previous workflows into our Member >>>>> Onboarding workflow >>>>> 5. Adding cancelled members to a Trello board to make sure we >>>>> remove people from GroupBuzz, Slack, etc. >>>>> 6. Adding failed credit card charges (via Stripe) to a Trello >>>>> board so we don’t lose track of reminding people to update their cards >>>>> >>>>> I got so psyched about it that I recorded a video so others might be >>>>> inspired to try it, and even create their own workflows and share them >>>>> back. >>>>> >>>>> Check it! >>>>> http://dangerouslyawesome.com/2015/01/6-automated-workflows-that-make-our-coworking-space-better-every-day/ >>>>> >>>>> -Alex >>>>> >>>>> p.s. I have a podcast episode (http://bit.ly/coworkingweekly-itunes) >>>>> coming out on Monday that’s all about onboarding of a different kind, less >>>>> about members and more about adding new people to your team (community >>>>> managers, etc) :) >>>>> >>>>> >>>>> ------------------ >>>>> *The #1 mistake in community building is doing it by yourself.* >>>>> Join the list: http://coworkingweekly.com >>>>> Listen to the podcast: http://listen.coworkingweekly.com >>>>> >>>>> -- >>>> Visit this forum on the web at http://discuss.coworking.com >>>> --- >>>> You received this message because you are subscribed to the Google >>>> Groups "Coworking" group. >>>> To unsubscribe from this group and stop receiving emails from it, send >>>> an email to coworking+unsubscr...@googlegroups.com. >>>> For more options, visit https://groups.google.com/d/optout. >>>> >>> >>> -- >>> Visit this forum on the web at http://discuss.coworking.com >>> --- >>> You received this message because you are subscribed to the Google >>> Groups "Coworking" group. >>> To unsubscribe from this group and stop receiving emails from it, send >>> an email to coworking+unsubscr...@googlegroups.com. >>> For more options, visit https://groups.google.com/d/optout. >>> >> >> -- >> Visit this forum on the web at http://discuss.coworking.com >> --- >> You received this message because you are subscribed to the Google Groups >> "Coworking" group. >> To unsubscribe from this group and stop receiving emails from it, send an >> email to coworking+unsubscr...@googlegroups.com. >> For more options, visit https://groups.google.com/d/optout. >> > > -- > Visit this forum on the web at http://discuss.coworking.com > --- > You received this message because you are subscribed to the Google Groups > "Coworking" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to coworking+unsubscr...@googlegroups.com. > For more options, visit https://groups.google.com/d/optout. > -- Visit this forum on the web at http://discuss.coworking.com --- You received this message because you are subscribed to the Google Groups "Coworking" group. To unsubscribe from this group and stop receiving emails from it, send an email to coworking+unsubscr...@googlegroups.com. For more options, visit https://groups.google.com/d/optout.
