Thank you so much for your input. We definitely set the expectation and so I've been trying to be very strategic and gentle in how we move forward. Reminding members that the space is volunteer run and that it is important that people clean up after themselves has helped a lot. I've also offered a couple memberships for trade in exchange for help around the space and that is working out great.
On Friday, August 14, 2015 at 3:13:40 AM UTC-7, Tom Lewis wrote: > > I agree with Eric. I can add from my own experience running a space with > 150 members is that once your members are used to a level of service, and > are comfortable with the expectations you have of them day to day, it's > very difficult to change that. We've had a situation where everyone knew > that this was a not for profit venture, but me and the team here were so > passionate about building the best space in the world that we massively > overdelivered, and now whenever we've tried to push back to the members and > ask them to do more, they do understand but they aren't motivated enough to > do it- they are fine with the status quo we've created. Entirely our > fault, and we're having to work hard to slowly manage expectations > downwards, to have a different approach with new members, and as Eric says, > put the prices up. That's meant we can work towards getting more resource > to make the place run smoothly. Cheers, Tom > > On Friday, 14 August 2015 04:30:28 UTC+1, Eric Lituchy wrote: >> >> Aloma, congrats on building a great cowork space. I think your problem is >> that you didn't set out to build a great business. I think you need to sit >> down and see how to turn this into a viable business. It seems to me that >> your margins are not aligned with generating profits. If you raised your >> rates by $30/member you'll have an additional $1350 per month to help >> reduce your workload or take a small salary. Best of luck! Eric > > -- Visit this forum on the web at http://discuss.coworking.com --- You received this message because you are subscribed to the Google Groups "Coworking" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. For more options, visit https://groups.google.com/d/optout.
