We may or may not be in the real estate business, but is a hotel? Regardless, members have to understand that we turned away inquiries for their occupied desks. We at least need some time to re-occupy.
A compromise to an exiting member would be to say, "up to 30 days or if we fill that seat quicker" Jerome www.BLANKSPACES.com > On Mar 11, 2016, at 9:41 AM, Tony Bacigalupo <[email protected]> wrote: > > I was always pretty adamant about not taking money from people for services > they weren't going to use. If the only reason I can come up with for keeping > someone's money is that it's "policy" or because we want to keep the money, > that doesn't pass muster for me. > > I'd rather have their goodwill than their money. I've never been the > awesomest at making money, but I'd like to think there are better ways to go > about it. > > That being said, we focused on monthly individual memberships. I could see > that working differently if you're subleasing offices and such. But > coworking's not a real estate business, right? > > Plenty of members pay for services they don't use, and space owners profit > from that. Once in a rare while a member will complain; giving them their > money back is part of the cost of doing business. > > If a member's angry, I'd want to communicate with them, find out why they're > angry, and let them know they're heard. > > Maybe you can give them a partial refund and ask them to leave an honest > testimonial on Yelp/Google Maps/etc so they can help you better attract their > replacements. > > Tony > --- > New Work Cities - Helping people build better coworking cultures. > Open Coworking - Championing the global coworking movement. > > <web.png><tw.png><fb.png><li.png> > > >> On Friday, March 11, 2016, Glen Ferguson <[email protected]> wrote: >> We adopted the same policy as Jerome, and for the same reasons you cited. We >> explain that while we want 30 days notice, we understand that work today >> often doesn't function that way. New contracts, new assignment by employers; >> they often don't give the member themselves much notice. >> >> W also use the comparison to an apartment lease that collects first and last >> month's rent up front. (Yes, I know there are legal reasons to avoid terms >> like "lease", "deposit", and "rent". It's not a perfect analogy, but it >> helps). They make the mental connection and we've had zero complaints in >> over 2 years of doing it this way. >> >> Glen Ferguson Tummler, Cowork Frederick >> Phone: 301-732-5165 >> Email: [email protected] >> Website: http://coworkfrederick.com >> Address: 122 E Patrick St, Frederick, MD 21701 >> >> >> >>> On Mar 10, 2016, 6:07 PM -0600, Elizabeth Trice <[email protected]>, wrote: >>> When members sign up they sign an agreement that says they need to give 30 >>> days notice to the first of the month if they want to discontinue their >>> membership. We've done this both to not have surprise drops in revenue, but >>> also to because we've noticed that it results in members who haven't been >>> coming in much to start coming in again. Recently a few people got angry >>> when they requested a change only a week in advance. How do others handle >>> this? >>> -- >>> Visit this forum on the web at http://discuss.coworking.com >>> --- >>> You received this message because you are subscribed to the Google Groups >>> "Coworking" group. >>> To unsubscribe from this group and stop receiving emails from it, send an >>> email to [email protected]. >>> For more options, visit https://groups.google.com/d/optout. >> >> -- >> Visit this forum on the web at http://discuss.coworking.com >> --- >> You received this message because you are subscribed to the Google Groups >> "Coworking" group. >> To unsubscribe from this group and stop receiving emails from it, send an >> email to [email protected]. >> For more options, visit https://groups.google.com/d/optout. > > -- > Visit this forum on the web at http://discuss.coworking.com > --- > You received this message because you are subscribed to the Google Groups > "Coworking" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to [email protected]. > For more options, visit https://groups.google.com/d/optout. -- Visit this forum on the web at http://discuss.coworking.com --- You received this message because you are subscribed to the Google Groups "Coworking" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. For more options, visit https://groups.google.com/d/optout.
