We have 80 members in 4600 sf, and have a successful program with member ambassadors staffing the front desk. Our doors are unlocked and staffed 9-5 M-F except holidays, and almost all members have 24/7 keys. They don't have to be at the desk, they just have to be within sight of the front door in case someone new comes in. There's a remote handset for the desk phone so they can take it with them. Our space has lots of other desks and couches right around the front door, so even sitting at the front desk they are part of the space; it's not like there's a separate lobby. At this point, most of the ambassadors have had the role for 2-3 years, and they're very happy as they get to know all the other members and take advantage of all the resources the space has. We have a quarterly dinner and meeting, and we also just started providing reimbursement for conferences or education they want to attend. I'm happy to provide more detail in direct message. Pelotonlabsportland.com
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