Thanks, Alex. Incredibly helpful as always!

We've definitely tried to take your advice every step of the way, especially in 
regard to building with your community.

About a month ago, we noticed our conference rooms weren't getting a ton of 
use, but we did fill up our offices quickly, and had more people wanting 
offices as well.

So we kicked around the idea of converting the upstairs larger conference room 
into another office, and then we'd still have a conference room downstairs, and 
we'd be upping our income by adding another office member.

My partner wanted to just do it. I pushed back and said we should really 
involve the community in the decision. So after going back and forth a bit, we 
decided to let our members know what we were considering and asked for their 
input.

They responded quickly and fairly passionately, and they were clearly not in 
favor of the idea. (They all were concerned that a few months from now, it 
would cause a bottleneck as far as meeting space, and they also liked the idea 
of having a larger meeting space if it was needed.)

We decided to leave things alone, and I feel like it earned us a lot of rapport 
and credibility with our members. It was an opportunity to show them that we 
weren't just BSing when we said they were owners with us and that we truly 
wanted to build something that met their needs, not our own.

So, I feel like your advice was really helpful in that scenario. Wanted you to 
know I'm listening. :)

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