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You are invited to a BREAKFAST SEMINAR on: Monitoring Client Satisfaction for Improved Profitability You�re a top manager, you have the team, your products/services are market leaders, and sales are growing. But the more sales grow, the more customer queries, complaints and defections increase. If only you could cut down on these added costs, profit growth would follow. What is missing? What is the key? These questions and more will be answered at this seminar. The seminar will explain:
Venue: Manchester Room, Centra Hotel, Corner Cashel and High Streets Date: Wednesday 2 July 2003 Time: 7.30am breakfast, 8am seminar begins, 9am sharp seminar ends Presenters:
Barbara Taylor, Barbara Taylor and
Associates; 12 years as an independent marketing consultant with
extensive experience in market research, marketing planning and training. Also
former director of Matefinder Ltd. an e-commerce business sold earlier this
year (responsible for research, marketing, commercialisation and sale
of the business.)
Graeme McNally, Deloitte Touche Tohmatsu;
Management Solutions Partner since 1987 specialising in financial, operations
and strategy consulting
Who? This seminar is designed for managers who have
responsibility for profitable growth strategies in marketing, customer service
delivery and quality assurance disciplines.
Cost: $25.00 incl. GST
Registration: Send a cheque to Barbara Taylor and Associates, 24 Soleares Avenue, Christchurch 8008. A receipt and written confirmation will be sent to you by email. (Please include your email address.) Early registration is advised as numbers are limited. Queries: For further information please contact Barbara, phone 384 1407 If you know of anyone else who would benefit from this seminar, or if you are unable to attend and would like someone to attend in your place, please feel free to extend an invitation to them. We look forward to having you join us. Yours sincerely
Barbara Taylor
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