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The Austin Public Library has developed a workshop for their staff on
challenging customer behaviors. They would like to "try it out" on
other library's staff to get some feedback. CTLS will be offering the
workshop at the Cedar Park Library on Friday, June 27th. Dixie
Tischler, trainer for the Austin Public Library, would like to have at
least 15 people to attend. If you would like to come or know of others
not on the list who might be interested or have any questions, call or
email either Jane or me at CTLS.
Contact information: 1-800-262-4431 or [EMAIL PROTECTED] or [EMAIL PROTECTED]
The workshop description is below.
Thanks,
Amanda
Amanda Williams, Consultant
Central Texas Library System
P.O. Box 2287
Austin, TX 78768-2287
800-262-4431
512-476-1668 ex. 13
[EMAIL PROTECTED]
Dealing with Challenging Customer Behaviors in the Library
Date: Friday, June 27
Time: 9:00 a.m. - 1:00 p.m.
Location: Cedar Park Public Library
550 Discovery Blvd.
Cedar Park, TX 78613
Instructors: Mike Hockmuller, Organization Development Administration
(ODA)
Human Resources Department, City of Austin
Dixie Tischler, Austin Public Library, City of Austin
Training Credit: Four Hours
Description:
Participants in this class will learn to use a communication model to
respond consistently to difficult customer behaviors. This course,
developed and taught by Mike Hockmuller, was specifically tailored to
the needs of public staff at Austin Public Library locations. In
addition to the three-step communication process, procedures for
responding to APL Statement of Policy violations will also be addressed.
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