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Hello All CTLS Member Libraries! Please read the message below from the Texas State Library and Archives Commission. They are offering 2 online courses from UNT. There are only 1000 for each course available for all library staff of Texas. These classes are similar to the one you might have taken on Privacy and Confidentiality last January. I will also let you know that CTLS is going to provide the Providing Excellent Customer Service in a Multicultural Environment to CTLS members in January and February of 2005. You may want to take advantage of the Managing Difficult Patrons with Confidence! since CTLS will not be offering this one. Here is the email link for more information and to sign up for the online workshops. http://www.tsl.state.tx.us/ld/workshops/online/lead/index.html . If you have any questions, feel free to email or call me. Amanda Amanda Williams, Consultant Central Texas Library System P.O. Box 2287 Austin, TX 78768-2287 800-262-4431 512-476-1668 ex. 13 [EMAIL PROTECTED] ---------------------------------------------------------------------------- ------------- Through the Texas State Library, Texas library staff have free access to either or both of the following online courses offered by the University of North Texas' Library Education at Desktop program: Managing Difficult Patrons with Confidence! AND Providing Excellent Customer Service in a Multicultural Environment Both course topics are perfect for library staff who deal with members of the public. LEAD courses are self-paced Web-delivered courses written for the continuing education of library staff by subject matter experts hired by the University of North Texas School of Library and Information Sciences. These courses typically take one to two hours to complete and are delivered in the WebCT online course environment. HURRY -- licenses are limited! Only 1,000 licenses are available through the Texas State Library for each course! To learn more, please visit: http://www.tsl.state.tx.us/ld/workshops/online/lead/index.html . Thank you, Naomi ******************************************* Naomi Dominguez Distance Learning Consultant Library Development Division Texas State Library and Archives Commission PO Box 12927 Austin, TX 78711-2927 Phone: 512-936-2586 Fax: 512-463-8800 [EMAIL PROTECTED] --- Incoming mail is certified Virus Free. Checked by AVG anti-virus system (http://www.grisoft.com). Version: 6.0.746 / Virus Database: 498 - Release Date: 8/31/2004 --- Outgoing mail is certified Virus Free. Checked by AVG anti-virus system (http://www.grisoft.com). Version: 6.0.746 / Virus Database: 498 - Release Date: 8/31/2004
