FW: SHIP TO ADDRESS SOLUTION

Gemmel, Nancy Thu, 13 Apr 2006 11:27:38 -0700

Title: FW: SHIP TO ADDRESS SOLUTION

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Hello Central Texas ILL’ers!

I am not sure how this email will view on the listserv since I did a forward email. However, please forward the contents to your ILL contact person if they did not receive a copy of the original email below. Also, this information is not for GAC libraries or libraries that are full OCLC members.

The email below explains the solution we have found to the ship to problem. If you did not receive a direct email or cannot read the forward email below please let me know and I will resend to you direct.

Thanks all!

Nancy Gemmel

ILL Manager

Austin Public Library

800 Guadalupe Street

Austin, Texas 78701

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[EMAIL PROTECTED]

phone 512-974-7399

fax 512 974-7464

TOLL FREE TX 18002421880

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From: Gemmel, Nancy

Sent: Thursday, April 13, 2006 1:13 PM

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Subject: SHIP TO ADDRESS SOLUTION

Importance: High

HELLO ILLers in Central Texas!

In my latest communication to area libraries I discussed the ship to problem.

Sue Bennett at the State Library forwarded our problem, regarding migration of library location information in the ILLiad software from your address to Austin Public Library’s address, to OCLC who sent the problem up to Atlas, the developer of the software.

The solution Atlas sent us resides in the ILLiad web form for user information. Without a detailed explanation of the HTML source code, the bottom line is when an area library goes to their user information form in their account in ILLiad and makes a change to your library information in the form, say your phone number or email address or your address, the information is changed correctly, but the code for who you are changes back to TXG. In turn, your ship to address changes to Austin. We need to change the HTML source code on that page so that this does not happen.

Carlos and I decided to work on this problem tomorrow morning. I am asking all area libraries to not make changes to their personal information in their ILLiad account until we have made the changes and tested them. I will send out another email to let you know when we are finished and it is safe to make changes to your personal information.

Again, the problem only occurs when you go to your personal information in your account and make changes to it. After the changes are made the new information is stored correctly, but the code we use for your library changes from say “DIME” for Dimebox to “TXG” for Austin. When this happens it tells the ILLiad system to input Austin’s address for your ship to address.

So please do not make changes to your personal information page until further notice.