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Well, what I learned in my "PLA Library Boot Camp" last November is that your policies should be compatible with your goals and objectives (i.e. with your long range plan). So if one of your objectives is to increase the percentage of citizens who are active cardholders, you may not want to turn the delinquent ones over to a collection agency (because this makes them very mad). And certainly you will get some positive PR out of having an armistice day, or waiving overdue fines that are over 5 years old, or forgiving patrons who incurred fines while they were minors (and they're now adults). On the other hand, if one of your goals is to increase program income (revenue), you might very well want to turn over your delinquent accounts to a collection agency and let them send out the threatening letters. Austin Public Library uses a collection agency and they have certainly increased their collection rate! However, they didn't go all the way back to prehistoric fines, I don't think. You might want to talk to Tom Moran (512) 974-7452 about their experience and the name of the company they use, which specializes in library collections. Hope this helps, Jennifer Patterson _____ From: Dianne [mailto:[EMAIL PROTECTED] Sent: Tuesday, March 20, 2007 2:50 PM To: CTLS-L Subject: [ctls-l] library bad debt This is a message from CTLS-L. Selecting "Reply" will send a message to the originator. Selecting "Reply to All" will send a message to the entire list. --------------------------------------------------------- Just curious as how other libraries handle fines, overdue amounts that are essentially uncollectable. Are you writing it off? Are you just forgiving the amount? Do you report them to the credit bureau? Do you send their account to collections? Do you differeciate between those who return the items late and those who keep the items? THanks, Dianne Koehler Wells Branch Community Library Dianne Koehler
