-Caveat Lector-
People,
Can someone please help this neophyte computer lover? I have tried all I
know.
I wanted to switch from AOL to webcombo.
I bought and installed webcombo.
Webcombo allows three email options: IE5's Outlook Express, Netscape and
Eudora.
I have OE at work.
I chose OE.
I installed IE5 from microsoft's own site.
I tried to open it.
The message came that said if I updated my Quantex-installed version of IE
that an uninstall function would operate. (?) Since I needed it to use
webcombo I said ok.
I cannot use IE5 for email on webcombo now. I get an error message that this
file is not found: msimn.exe
I called Microsoft. I asked if they could send me this file. They said I
had a bad version of IE5 and could fix it. They said use start/run and type
in "SCF". I did, the results were that all systems were go, nothing lacked
"integrity". I called back but I was not at the PC so I agreed to call back
later. I called back this morning and they want to charge me money for what
they deem "an incident report".
I emailed Microsoft. A helpful guy sent back a file saying IE5 may have
reloaded under a file "Outloo~1" and to rename that "Outlook Express". I
did. No go.
I called webcombo (they did not respond to an email message). No help.
They said it was Microsoft's problem. They did help me set up for Netscape
email not OE. That works, works fine. I just don't like it as well as OE.
I called Quantex. They could not tell me what version of IE5 came with my PC
although I gave them my serial number. They said it was not their problem.
In particular, they said some ISP's overwrite files.
I still want to use OE.
AND MY QUESTION IS:
l. IF I delete all traces of IE and OE, can I then reinstall?
a. If so, how do I do that?
l. the IE5 message said I wouldn't be able to uninstall, what
recourse do I have for that?
b. If not, how can I set up webcombo to use OE as email?
2. In the alternative, how can I get Microsoft to send me the above file so
OE can work with webcombo?
Frustrated, crying and angry !!!!!!!!!!
AOL is looking like an angel to me now.
All I wanted was for Microsoft to send me the file that my PC said I needed:
msimn.exe so webcombo would work. Now I am in the middle of a nightmare.
I do not appreciate the fact that these companies are unable to help but
instead pass the buck.
Terry
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