Hi,
I have a problem which might be related to dbmail. Might be Outlook
only. Only one user has this very peculiar bug, although others use
exactly the same software.
I haven't seen it in action myself, only the results. So the explanation
might be a bit vague. I'm hoping someone else has seen this and has more
info.
Every morning she gets spam to her Inbox, so she moves it to another
IMAP folder called spam on the same IMAP account for relearning. When
that happens, the moved messages in the Inbox folder are displayed as
deleted (strike through) by Outlook. That's Outlook behavior.
Now she presses the "Purge" button and what happens instead of the
strike through messages disappearing is that they multiply and are not
marked as deleted anymore.
So instead of the message(s) disappearing you get lots duplicates. The
number of duplicates varies, sometimes two sometimes more. And the worst
part is this does not happen always. For example today she didn't have
that problem, the day before she had.
I'm still at dbmail version 2.2.2. The Outlook client is version 2000
SP-3 9.0.0.6627. And I know Outlook is the worst for IMAP, but I can't
change that now.
I have to admit that the mail/IMAP server is under heavy load, swaps a
lot. I'm currently searching for more RAM.
I can't reproduce it, haven't even seen this live. As far as I know only
this one user is affected.
Ideas?
Thanks for reading,
Alex
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