To Whom It May Concern:
In order to be fully updated regarding my wrangles with members of your
association, I would suggest looking at the information compiled below, and
then reading the rest of this message.
My patience, which I've often been told is considerable, is now exhausted.
So, I must resort to threats. If I don't receive all the assistance that I
requested in a reasonable amount of time (1 week), I will begin complaining
about this experience to all the relevant non-profit watchdogs that I can
identify. (I can assure you that I'm an assiduous web researcher.) I will also
post my complaints on any web sites, blogs, and newsgroups which I consider
relevant. I will also write emails to any individuals which I consider it
worthwhile to contact regarding this matter, and I will also write emails to
publications which I consider relevant.
While I understand that your organization is not-for-profit and that
therefore I cannot expect maximum efficiency, I don't think I've been or that
I'm being unreasonable.
Diego de Soto
original bug report:
http://bugs.debian.org/cgi-bin/bugreport.cgi?bug=457057
first subsequent and relevant email exchange:
Date: Thu, 20 Dec 2007 08:10:46 -0800 (PST) From: "Diego de
Soto" <[EMAIL PROTECTED]> Subject: Re: Fwd: Re: Bug#457057: (no subject)
To: "Colin Watson" <[EMAIL PROTECTED]> Thanks Colin. My apologies about the
single-line email; I'll look into the configuration of my email program.
Best,
Diego
Colin Watson <[EMAIL PROTECTED]> wrote:
On Wed, Dec 19, 2007 at 12:42:15PM -0800, Diego de Soto wrote:
> I am forwarding the email that I received from a person who apparently was
> mistakenly asked to help me with a bug.
This happened because apparently your whole report reached the BTS on a
single line, which caused it to assign your report to multiple packages
including 'boot':
> > Package: installation-reports Boot method: <4.0 r1 "Etch" - Official i386
> > BC Binary - 1 20070820 - 20:20 CD> Image version: <4.0 r1 "Etch" - Official
> > i386 BC Binary - 1 20070820 - 20:20 CD> Date: <14 Dec. 2007> Machine:
> > Processor: Intel Core 2 Duo T7100 Memory: 1 GB RAM, 120 GB HD Partitions:
> > <3 GB ext2 & 3 GB swap area> Output of lspci -nn and lspci -vnn: not sure
> > what this means and don't have time to find out, sorry Base System
> > Installation Checklist: [O] = OK, [E] = Error (please elaborate below), [ ]
> > = didn't try it Initial boot: [O] Detect network card: [O] Configure
> > network: [E] Detect CD: [O] Load installer modules: [O?] Detect hard
> > drives: [O] Partition hard drives: [O] Install base system: [E]
> > Clock/timezone setup: [O] User/password setup: [O] Install tasks: [ ]
> > Install boot loader: [ ] Overall install: [E] Comments/Problems: > I don't
> > remember if the loading of the installer modules went well; hence the
> > question mark. When setting up the network, I get an
error
> message: "Network autoconfiguration failed". This may simply be due to the
> fact that I don't have an internet connection. When I try to install the base
> system, I get the following error messages: "Debootstrap Error" and "Failed
> to determine the codename for the release." Also, due in part to the
> non-intuitive nature of the installation instructions, I deleted part of
> Windows (enough so that I no longer had access to it) during the partitioning
> process.>
I've looked at the raw mail you sent and this seems to be a problem with
your mail program (Yahoo! Mail?). Perhaps you need to configure it to
send plain-text e-mail without auto-formatting, or some such.
In any event, Mike Hommey has already reassigned this to just the
'installation-reports' package, where it belongs.
Cheers,
--
Colin Watson [EMAIL PROTECTED]
another sent email:
Date: Mon, 14 Jan 2008 06:14:37 -0800 (PST) From: "Diego de
Soto" <[EMAIL PROTECTED]> Subject: unanswered bug report To: [EMAIL
PROTECTED] Hello,
Below you will find the bug report that I filed roughly a month ago. I am
dismayed that I have not yet received a response to my query, since my computer
has been useless for the past month. I do not own another computer and do not
have a desk job, and hence have to pay for access to computers at any point
that I want to use one. Given this wait period, I hope that you can answer my
message in the next twenty-four hours. I need, at this point, to be able to
configure Debian to be able to:
1. use a standard word-processing package that can read various MS and other
file formats
2. use Skype (audio only)
3. use a standard web browser
4. listen to mp3 files (this requirement is not for my entertainment)
5. read PDF files
Regards,
Diego
second subsequent and relevant email exchange:
Date: Tue, 15 Jan 2008 00:45:37 +0100 From: "Geert Stappers"
<[EMAIL PROTECTED]> To: "Diego de Soto" <[EMAIL PROTECTED]> CC:
[EMAIL PROTECTED] Subject: Re: unanswered bug report Op 14-01-2008 om
06:14 schreef Diego de Soto:
> Hello,
>
> Below you will find the bug report that I filed roughly a month
> ago. I am dismayed that I have not yet received a response to my
> query, since my computer has been useless for the past month.
According http://bugs.debian.org/cgi-bin/bugreport.cgi?bug=457057
there was a response the very same day.
There is also visable that the original posting had no line breaks.
(It was malformed, everything was on the same line )
unanswered email:
Date: Tue, 15 Jan 2008 02:56:45 -0800 (PST) From: "Diego de
Soto" <[EMAIL PROTECTED]> Subject: Re: unanswered bug report To:
"Geert Stappers" [EMAIL PROTECTED] another (unanswered) email from me:
Date: Mon, 14 Jan 2008 06:14:37 -0800 (PST) From: "Diego de
Soto" <[EMAIL PROTECTED]> Subject: unanswered bug report To: [EMAIL
PROTECTED]
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response, but
unfortunately it was from a person who said that the message had been
misrouted to them and that they thus could not help me. I am aware of the fact
that the posting was all on one line, and will, in the future, make sure to
include line breaks.
---------------------------------
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