Hi, yesterday I was trying to get working buildin package manager in otrs 6.0.9-1~bpo9+1. I found two misleading information in README.Debian:
1) Wrong command line arguments used with otrs.SetPermissions.pl. 1a) There is no --otrs-group nor --web-user option available. This was fixed in 6.0.11-1, thanx. 1b) Script doesn't expect path to OTRS installation folder. However script doesn't report any errors (if directory is passed to the command line) I think this should be fixed too. This still remains incorrect in 6.0.11-1. 2) Running otrs.SetPermissions.pl won't enable usage of buildin package manager as advised in readme. Script otrs.SetPermissions.pl refuses to follow symlinks (by design), so content of directory /usr/share/otrs/var/ (pointing to /var/lib/otrs/) won't get correct permissions. Therefore packages can't be correctly installed from web interface (by www-data user). In my case, I had to change permissions by hand on otrs/var/ tree. Maybe providing patched version of otrs.SetPermissions.pl in Debian package may solve this issue (I'm not familiar with perl, so I'm not able to provide patch). Best regards, Radim
