Matt Fair <[EMAIL PROTECTED]> writes: > Would would be the best trouble ticket system to use?
We use a home rolled ticket system (http://www.starnix.com/banal/dl/dev/), tickets automatically created when clients email us, tickets semi-automatically assigned to projects, tickets can be fully manipulated through email client, web client, and command line client. The server, web client and command line clients are written in perl, the email client we use is GNUS (Emacs) with our own lisp ticketting extensions. Time is automatically tracked when using the email client and timesheets are automaticly generated from these tickets. Invoices, contact info, etc. Basically it does everything for us, highly scriptable through command line for generating custom reports. Free for the taking, the learning curve may not be gentle though. RPMS only for now (sorry). -- Fraser Campbell <[EMAIL PROTECTED]> Starnix Inc. Telephone: (905) 771-0017 Thornhill, Ontario, Canada http://www.starnix.com/ Professional Linux Services & Products
