On Tue, 4 Dec 2001 10:27:32 +0100, Christian Kurz <[EMAIL PROTECTED]> wrote: >On 03/12/01, Matt Fair wrote: >> Would would be the best trouble ticket system to use? >> I took a rt, but it doesn't look as good people say it is (at least the > >What do you mean exactly with "doesn't look"? Which featuers are you >missing? Which features does a trouble ticket system need to have to >fulfill your requirements?
webrt is - for example - completely missing a decently controllable e-mail interface. Basically every interaction needs to be done via the web interface, which IMO sucks. I'd prefer using Outlook to that piece of crap. I positively hate it. It is also dangerous. A request comes in. Some supporter writes a snappy comment, Cc:'s sales with the comment. Sales replies back (probably fully quoting the snappy message), and webrt happily sends out that e-mail to the original requestor. Greetings Marc -- -------------------------------------- !! No courtesy copies, please !! ----- Marc Haber | " Questions are the | Mailadresse im Header Karlsruhe, Germany | Beginning of Wisdom " | Fon: *49 721 966 32 15 Nordisch by Nature | Lt. Worf, TNG "Rightful Heir" | Fax: *49 721 966 31 29
