The reason it is called BOUNCEONLYIFYOUMUST is just that. Bounce only if you MUST and be aware of what you are doing.
So what do you recommend to help avoid losing false-positives while still catching the crap?
We all know that people will get false positives. How it is handled after that is the trick.
Unfortunately, we have a couple of clients who are receiving email from people that always get blocked.
And, regardless of what I say, they need those emails to get through, no matter what.
With 1000+ domains on the server, with each having 1 to 300 accounts, to try to come up with
a way to "give the client more control" would be a disaster. The phone rings constantly enough that people
forget their password, "didn't touch outlook" yet all of their settings are different, etc....
What would happen if we let them start picking user defined levels within Declude?
They'd be calling constantly - "hey, I set it for medium and I'm not getting this email from my sister".
"Hey, I set it for low and it still lets spam in". "Hey...." You get the idea.
I don't expect there to be a right answer... what I'm looking for are "best practices" -
thanks for the other responses that came through - but for the rest, I'm not expecting a "right" or "wrong" answer,
just looking to open a dialog of "rules of thumb" that might work well for all.
Thanks!
Chris
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