I would imagine that you have AUTOWHITELIST ON and that your customer has his own E-mail address in his Web mail address book. This E-mail appears to have forged his address, and this would cause it to be whitelisted. If not, check for other forms of Mail From whitelisting. This could also be in the form of "[EMAIL PROTECTED]".

Matt



Kim Premuda wrote:

Our IMail server trapped a spam message that was whitelisted by Declude 
JunkMail. The header of the message is shown below:

  Received: from fastwave.net [210.221.79.126] by ns3.fastwave.net
            (SMTPD32-8.05) id AB32D5301D8; Sat, 29 Jan 2005
            10:51:30 -0800
  Message-ID: <[EMAIL PROTECTED]>
  Return-Path: [EMAIL PROTECTED]
  From: "Kevin John" <[EMAIL PROTECTED]>
  To: <[EMAIL PROTECTED]>
  Subject: I got XP and Office Xp cheap.
  Date: Sun, 30 Jan 2005 03:52:40 +0900
  X-Mailer: Version 1.32
  Content-Type: text/html; charset="ISO-8859-1"
  MIME-Version: 1.0
  X-Priority: 1
  X-Declude-Sender: [EMAIL PROTECTED] [210.221.79.126]
  X-Declude-Spoolname: Ddb320d5301d8d507.SMD
  X-Note: 
--------------------------------------------------------------------------------
  X-Note: Scanned by Declude JunkMail, Version 1.82
  X-Spam-Tests-Failed: Whitelisted TOTAL [0]
  X-Note: This E-mail was sent from [No Reverse DNS] ([210.221.79.126]).
  X-Note: 
--------------------------------------------------------------------------------
  From: [EMAIL PROTECTED]
  X-RCPT-TO: <[EMAIL PROTECTED]>
  Status: R
  X-UIDL: 397015868


Note that the 'X-Declude-Sender:' line contains a valid e-mail address (altered for this list) on our IMail server, yet the originating IP address [210.221.79.126]is located in Korea. We are not whitelisting the [210.221.79.126] IP address. Is this an indication that our customer's e-mail account has been compromised and is being used to propagate spam into our network? Or, is there some other explanation?

TIA


-- Kim W. Premuda FastWave Internet Services San Diego, CA

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