I speak very badly English. I attempt to find a direction of electronic mail from declude where to explain my problem.
In www.declude.com/site/support.htm I view: -------------- Contacting Technical Support: a.. Telephone 866-332-5833 or 978-499-2933 b.. Web – Log into your Declude account and submit a case. -------------- In my account I do not see any section to submit a case. What is the suitable email? Thank you. Ruben Marti Mon Mariola, S.L. ----- Original Message ----- From: "Darrell ([EMAIL PROTECTED])" <[EMAIL PROTECTED]> To: <[email protected]> Sent: Friday, September 15, 2006 5:41 PM Subject: SPAM-LOW: Re: [Declude.JunkMail] Server Error, please run 'Declude -diag' again please. > Mon, > > You will want to contact Declude support directly for this. It appears as > if something is a miss with your license. > > Darrell > ------------------------------------------- > Check out http://www.invariantsystems.com for utilities for Declude, Imail, > mxGuard, and ORF. IMail/Declude Overflow Queue Monitoring, SURBL/URI > integration, MRTG Integration, and Log Parsers. > > > Mon Mariola writes: > > > I use Declude 2.0.6 for SmarterMail with Valid Service Agreement. > > > > I have some problem with Declude by some emails with virus are not captured. > > > > In the folder spool I view archives hixxxx.log with this text: > > -------------------- > > 09/14/2006 18:54:40 63104843 *** License not in compliance, Declude is NOT > > processing your email *** Please contact Declude technical support at > > 978-499-2933 > > -------------------- > > > > And "declude -diag" shows the text: Server Error, please run 'Declude -diag' > > again please. > > > > What is happening? > > > > The "declude -diag" is: > > -------------------- > > Declude 2.0.6 (C) Copyright 2000-2004 Computerized Horizons. > > Compilation Platform: SmarterMail > > -- Information > > > > JunkMail: Config file found (c:\SmarterMail\Declude\global.CFG). > > Log File: c:\SmarterMail\spool\dec0915.log - Path is Valid. > > > > Virus: Config file found (c:\SmarterMail\Declude\Virus.CFG). > > Log File: c:\SmarterMail\Spool\vir0915.log - Path is Valid. > > > > Scanner 1: C:\Archiv~1\F-Prot\fpcmd.exe > > Status: Executable exists. > > Parameter 1: /TYPE > > Parameter 2: /SILENT > > Parameter 3: /NOMEM > > Parameter 4: /ARCHIVE=5 > > Parameter 5: /NOBOOT > > Parameter 6: /DUMB > > Parameter 7: /REPORT=report.txt > > VirusCode: 3 > > VirusCode: 6 > > VirusCode: 8 > > Report: Infection: > > > > Hijack: Config file found (c:\SmarterMail\Declude\Hijack.CFG). > > Log File: c:\SmarterMail\spool\hi0915.log - Path is Valid. > > > > Confirm: Config file found (c:\SmarterMail\Declude\Confirm.CFG). > > Log File: c:\SmarterMail\spool\con0915.log - Path is Valid. > > > > SmarterMail reports Host Name as: "mail.monmariola.com". > > DNS Server: 217.76.128.4 > > > > Using [sm.decludekey.us] > > > > Using [sm.decludekey.us] > > > > Using [sm.decludekey.us] > > > > MAC Address: 000D600F3EB2 > > Server Error, please run 'Declude -diag' again please. > > > > 56 spam tests defined: CODE CATCHALLMAILS NOLEGITCONTENT IPNOTINMX AHBL > > BLITZEDA > > LL CBL DSBL MXRATE-BLOCK MXRATE-SUSPICIOUS ORDB SBL SORBS-HTTP SORBS-SOCKS > > SORBS > > -MISC SORBS-SMTP SORBS-SPAM SORBS-WEB SORBS-BLOCK SORBS-ZOMBIE SORBS-DUHL > > SPAMCO > > P BONDEDSENDER MXRATE-ALLOW INTERSIL CSMA-SBL SPAMBAG FIVETENSRC JAMMDNSBL > > DSN N > > OABUSE NOPOSTMASTER MAILPOLICE-BULK MAILPOLICE-PORN MAILPOLICE-FRAUD > > BADHEADERS > > BASE64 BCC CMDSPACE COMMENTS DYNHELO ENCODEDURL HELOBOGUS IPURL MAILFROM > > PERCENT > > REVDNS ROUTING SPAMHEADERS SPFFAIL SPFPASS SUBJECTSPACES SUBJECTCHARS > > WEIGHT10 > > WEIGHT20 WEIGHT30 > > > > End of diagnostics. > > -------------------- > > > > Ruben Marti. > > Mon Mariola, S.L. > > > > > > > > > > --- > > This E-mail came from the Declude.JunkMail mailing list. To > > unsubscribe, just send an E-mail to [EMAIL PROTECTED], and > > type "unsubscribe Declude.JunkMail". The archives can be found > > at http://www.mail-archive.com. > > > > > --- > This E-mail came from the Declude.JunkMail mailing list. To > unsubscribe, just send an E-mail to [EMAIL PROTECTED], and > type "unsubscribe Declude.JunkMail". The archives can be found > at http://www.mail-archive.com. > --- This E-mail came from the Declude.JunkMail mailing list. To unsubscribe, just send an E-mail to [EMAIL PROTECTED], and type "unsubscribe Declude.JunkMail". The archives can be found at http://www.mail-archive.com.
