Hi David;
First, I'd like to thank you for your response, it is the first that I
have had and I really appreciate it.
I realize that the issue is the either accidentally or purposely
malformed messages. I would assume that there is a whole spectrum of
message rfc compliance out there, and everyone has to draw the line
somewhere. In an ideal world we could apply some very exact rules and
just say "too bad, so sad" and reject the messages. However customers
would view this as "I did not get my email" and in effect a false positive.
So, outright rejection would not be the solution I think. However, to
answer your question, we have not approached smartermail on the issue as
that is not our "spam tool" vendor. I think that any message that an
email client can display should be viewed as compliant enough from a
real world perspective, even tho I agree that philosophically that is
not the way it should be.
Do you have an idea as to what the time frame for an update to this will
be?
Take care,
Herb
David Barker wrote:
Herb,
I need to clarify something here. This source of this problem is that these
messages do not conform to the RFC's and are extremely broken and should not
be accepted by the mail server in the first place. That is the source of the
problem, Declude is showing the symptom. Have you approached
SmarterMail/Imail and asked them to fix this issue, either not accept the
message or apply message standardization ? What was their response ?
With that said, we are working on correcting this problem because clearly
the Mail server is not doing it.
Secondly, there are alternatives to marking the Subject line and having the
mail server take action based on the headers. You could use actions like.
# MAILBOX will move the E-mail to a user's folder (no, not a Windows
directory)
# ROUTETO will re-route the E-mail to an alternate address
# HOLD will hold the message in the spool\spam directory.
David B
-----Original Message-----
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Herb
Guenther
Sent: Tuesday, October 31, 2006 5:59 PM
To: [email protected]
Subject: [Declude.JunkMail] declude not modifying subject line
Hi All;
Another week has went by and I have not heard any time schedule for fixing
the issue with not modifying the message header correctly. This continues
to allow hundreds of spam messages to land in our customers mailboxes every
day.
Again, what is required to get this fixed? We are happy to send samples,
message source examples, or whatever is required. Otherwise we are going to
move to a gateway filter model and just abandon declude.
How did declude get in a situation where phone calls, emails, and service
tickets can just be ignored because no one wants to take the bull by the
horn? I know that our business does not operate that way.
I assume that my disappointment is showing thru, frankly at a loss.
Herb
--
Herb Guenther
Lanex, LLC
www.lanex.com
(262)789-0966x102 Office
(262)780-0424 Direct
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Herb Guenther
Lanex, LLC
www.lanex.com
(262)789-0966x102 Office
(262)780-0424 Direct
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