>what exactly is WEIGHT10?

WEIGHT10 is part of the weighting system, and will get triggered if any 
E-mail arrives that has a weight of more than 10.

 > we have lots of legit emails what is being held by this.

Then you have a lot of legit E-mails that are failing several spam tests.

You may instead want to use the WEIGHT20 test, which would require more 
spam tests to fail.

>Should I just set PERCENT to WARN?

That's a different test.  You should NOT set it to warn -- that will 
actually give spammers a chance at using your mailserver as an open relay 
(under certain conditions).  You should never see legitimate E-mail fail 
the PERCENT test.
                               -Scott

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