To clarify, the email comes to a local account, which is forwarded to an E-mail
address @aol.com . I see in the logs where AOL has accepted the message but
the customer says it never gets to the AOL inbox. I will try to contact AOL
and see what they say.
Ah, I see. I'm guessing that AOL must see something about the forwarded message (perhaps extra Received: headers) and uses that as part of its secret calculation for determining when to silently drop E-mail.

If AOL does say anything about this, I would be very interested to know what they say, as I believe they do not acknowledge the "secret" spam filtering (as opposed to the standard spam filtering, where they will bounce the E-mails).
-Scott

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