if so, it is probably the specific entries for this one E-mail that need to be changed)?
That's what I was hoping someone might come up with.
I just tested here, sending an E-mail with the same return address, and a WHITELISTFILE that had the exact same entries you posted, and the E-mail got caught.
In this case, the only thing I can think of to find out what is happening is to use the debug mode ("LOGLEVEL DEBUG") until it next happens. The debug log file information should track down the problem.
-Scott
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