However, something is seriously wrong as the major ISP's can't resolve it (Earthlink, Charter, Some AOL Users, Road Runner). This occured right after the whois info was updated to the new authoratative servers.
That's probably the problem.
Once the first .com parent server gets the new NS records, it takes up to about 6 hours for all the other .com parent servers to get updated, and another 48 hours before TTL values expire on DNS servers throughout the world. Earthlink, Charter, and some other larger ISPs almost certainly have the old values cached, which will take up to 48 hours to expire after the change. During that time, they will be using the old NS records.
-Scott
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