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These jerks are
so unresponsive that we decided to go tit-for-tat, i.e. we now block them as
well. We have apparently been caught in a wider IP block by them and have been
unable to clear it up.
In fact, they are
so knowledgable that when one of their customers in Florida contacted them via
e-mail and got a callback, when he asked for a number at which we could reach
them, the technical support person didn't know the number and disappeared for
several minutes before eventually coming back with an 800 number. When that
number was called, we got a voice mail message telling us to e-mail them with
the problem.
We have of course
done this several times with absolutely no response, so we have take the only
option left to us: to block all the IP ranges we can find for them.
:-)
Erik
Erik Hjelholt, Managing Director
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