Sounds like a class action lawsuit to me.  Anyone have any legal experience?  Let's 
spank 'um!


---------- Original Message ----------------------------------
From: "Andy Schmidt" <[EMAIL PROTECTED]>
Reply-To: [EMAIL PROTECTED]
Date:  Tue, 26 Oct 2004 11:48:50 -0400

>>> I would recommend that all contract owners call Ipswitch to voice their
>concerns. I told them that we've paid for 4 professional contracts which
>were supposed to get us support, fixes, AND major upgrades. Considering
>we've never called for support, and now that they've decided to discontinue
>Imail, I wanted a refund. Furthermore, I was quite irritated that no warning
>was given to the user base about this transition. <<
>
>It's called: Deceptive business practice.
>
>You can't in good faith sell someone a '12 month service agreement' late
>September for a product that you know you will completely discontinue in the
>next few weeks.
>
>The point is not, whether a provider may be willing to "support" me for 12
>months - the point is that I would have not chosen to purchase a service
>agreement (or actually TWO) for a discontinued product.  I was deceived to
>throw good money behind an obsolete product.
>
>I wonder if this is actionable.
>
>Best Regards
>Andy Schmidt
>
>H&M Systems Software, Inc.
>600 East Crescent Avenue, Suite 203
>Upper Saddle River, NJ 07458-1846
>
>Phone:  +1 201 934-3414 x20 (Business)
>Fax:    +1 201 934-9206
>
>http://www.HM-Software.com/
>
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