Hello, All, I know this is way off-topic fore the usual fare on this list but I know the readers of this list have a lot of experience with e-mail so I thought maybe this issue had crossed the mind of more than a few people before.
First let me explain how our incoming and outgoing e-mail flows... Our MX record points to the IP address of our IMail server. We are running IMail 6.06. From there it is scanned for viruses and filtered for spam by Declude 1.82. After Declude is forwarded to the static IP address of our T1 on which is listening out Microsoft Exchange 2000 server. From here it drops into our Exchange inboxes and subsequently our e-mail clients, Outlook and Outlook Express, mostly. When we reply to an e-mail it goes back to Exchange which relays it back to our IMail server and IMail takes care of delivering the mail to the appropriate recipient mail host on the Internet. That being said... We would like to set up a threaded support structure on our Exchange server, possibly via NNTP, where each customer would have their own NNTP newsgroup (by domain name(s)?) and copies of all incoming and outgoing e-mails would be routed into the appropriate newsgroup and would be threaded into conversations based on the subject of these e-mails. We would still communicate back and forth with our customers via e-mail but this NNTP structure would allow everyone in the company to view the ongoing and archived conversations, both what was sent and what was received. Do you think using the CATCHALLMAILS feature of Declude would be a perfect fit for this? If so, I can see how CATCHALLMAILS would work with incoming e-mail but I don't see if for outgoing. Besides using Declude's CATCHALLMAILS can you think of any other features of IMail or Exchange which would enable this? Does this idea even have any merit to it? Thanks for your feedback! Dan Geiser [EMAIL PROTECTED] ------------------------------------------------------------------- E-mail scanned for viruses by Nexus (http://www.ntgrp.com/mailscan) --- [This E-mail was scanned for viruses by Declude Virus (http://www.declude.com)] --- This E-mail came from the Declude.JunkMail mailing list. To unsubscribe, just send an E-mail to [EMAIL PROTECTED], and type "unsubscribe Declude.JunkMail". The archives can be found at http://www.mail-archive.com.
