Could you please let me know what condition causes E-mail to be left in the overflow directory, and exactly how Declude determines how/when to process such messages.
The short version is that the situation is handled better than if the overflow directory isn't used (many people don't get that).
The longer version is that Declude will move E-mail (actually, just the Q*.SMD file) to the overflow directory when Declude detects that there are more than X service-started processes (where X is 30, unless you have IMail set to use a different number of maximum processes). Those can be declude.exe, smtp32.exe, or AV processes.
Once this situation occurs, Declude will continue to move E-mails to the overflow directory until the number of service-started processes is less than X. At that point, when an E-mail arrives, Declude will start enough Declude processes to hit the limit of X (each of which scans a single E-mail).
-Scott
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