The back down your imail version until this issue is fixed. That would be the best way to support your customers. Then when the solution is available upgrade to what ever your IMail support agreement allows.
Kevin Bilbee > -----Original Message----- > From: [EMAIL PROTECTED] > [mailto:[EMAIL PROTECTED] Behalf Of Heimir Eidskrem > Sent: Tuesday, August 23, 2005 10:11 AM > To: [email protected] > Subject: Re: [Declude.JunkMail] IMail 8.2 > > > Yup, I am frustrated. > I spent hours working on this problem over the weekend. > We went down multiple times and got tons of complaints from clients. > > I guess I missed the email from Declude to all clients notifying us > about this known error. > I went back and looked but couldnt find it. > > I am also guessing that they are not really working to fix the problem > but instead creating a new better product. > I find that unacceptable it thats the case. > I need a working program now, not a better one in the future. > > 2.5 months to fix this bug sounds crazy to me. > > > Andy Schmidt wrote: > > >Heimir, > > > >I understand everyone's level of frustration - I think THAT is actually a > >constructive suggestion. We can't do anything about how long > this take, but > >at least people would feel treated fairly. I think your email deserves > >serious consideration. > > > >Best Regards > >Andy Schmidt > > > >Phone: +1 201 934-3414 x20 (Business) > >Fax: +1 201 934-9206 > > > > > >-----Original Message----- > >From: [EMAIL PROTECTED] > >[mailto:[EMAIL PROTECTED] On Behalf Of Heimir Eidskrem > >Sent: Tuesday, August 23, 2005 12:39 PM > >To: [email protected] > >Subject: Re: [Declude.JunkMail] IMail 8.02 > > > >Do we need Imail 8.2? > > > >Its besides the point. > >We do pay for service agreements and we do expect and demand that the > >software we pay for. > > > >When an error that shuts down the mail server is found it must be fixed > >ASAP. > >waiting for over 2.5 months so far is unacceptable. > > > >I assume that Declude will extend our service contracts for the time when > >they had a faulty product on the market. > > > > > >--- > >This E-mail came from the Declude.JunkMail mailing list. To > >unsubscribe, just send an E-mail to [EMAIL PROTECTED], and > >type "unsubscribe Declude.JunkMail". The archives can be found > >at http://www.mail-archive.com. > > > > > > > > > > --- > This E-mail came from the Declude.JunkMail mailing list. To > unsubscribe, just send an E-mail to [EMAIL PROTECTED], and > type "unsubscribe Declude.JunkMail". The archives can be found > at http://www.mail-archive.com. > --- This E-mail came from the Declude.JunkMail mailing list. To unsubscribe, just send an E-mail to [EMAIL PROTECTED], and type "unsubscribe Declude.JunkMail". The archives can be found at http://www.mail-archive.com.
