Actually, no irony at all.
We run spam traps also at this location and therefore do not delete anything
that comes in.
When I say that I delete tickets that look like spam, I am not referring to
the weighting system or JunkMail scanning at all. I am referring to tickets
that have either no subject or that have a subject like "Lottery" or
something that hardly seems related to technical support.
David Franco-Rocha
Declude Technical / Engineering
----- Original Message -----
From: "Dave Doherty" <[EMAIL PROTECTED]>
To: <[email protected]>
Sent: Wednesday, November 09, 2005 11:07 AM
Subject: Re: [Declude.JunkMail] Declude Technical Support Tickets
Please note that we receive a large amount of spam...
I am REALLY trying hard not to bust out laughing.
Oh, the irony!
-d
----- Original Message -----
From: "David Franco-Rocha [ Declude ]" <[EMAIL PROTECTED]>
To: <[email protected]>
Cc: <[email protected]>
Sent: Wednesday, November 09, 2005 9:30 AM
Subject: [Declude.JunkMail] Declude Technical Support Tickets
Please note that we receive a large amount of spam at our technical
support email address for the ticket system. When I look through the
tickets, I delete whatever looks like spam, as well as all tickets that
do not contain a subject. Fortunately I keep backup copies of all
incoming tech support email.
I discovered a backup copy this morning of a legitimate ticket that I had
deleted because it lacked a subject: completely blank. Please always
provide a subject when you send email to technical support because it
allows us to see at a glance whether we have several instances of an
issue and also to prioritize the tickets. We have to delete emails that
do not contain a subject because it takes too much time to open every
email without a subject merely to determine whether it is valid or not.
To facilitate processing of trouble tickets, please do not generate
multiple tickets for the same issue. Simply reply to our email, which
will contain the ticket number as part of the subject line. If we resolve
an issue and close a ticket and the issue creeps up again, you can always
reply to the last reply you received from us on that ticket. This will
automatically re-open the same ticket and we will have acess to all
information previously provided by you.
Thanks for your cooperation and assistance.
David Franco-Rocha
Declude Technical / Engineering
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