Chuck, I stepped away for a while (started work today at midnight).

I've found your FPs and I will address them immediately.

I note you did not leave a message on the support line (that I can
see).

I'll take the rest of this off list.

Thanks,

_M


On Wednesday, May 24, 2006, 2:12:39 PM, Chuck wrote:

CS> It appears in the sniffer rulebase updated yesterday one of the rules trips
CS> the getrich test on sniffer when emails are sent from or to our domain name.
CS> I have identified the rule and made a panic rule entry.  But it appears the
CS> problem is more wide spread.  I have sent messages to
CS> [EMAIL PROTECTED], [EMAIL PROTECTED], and have submitted several
CS> examples to [EMAIL PROTECTED] with absolutely no response.  I am
CS> concerned that my emails are not getting through because of the bad rule -
CS> when I sent a message to the sniffer list it never shows up making me
CS> suspect the bad rule is torpedoing my email correspondence.

CS> This is a big catch-22.  I wish that sortmonster had a web based ticketing
CS> system.  Anybody have a non email way of getting ahold of sortmonster.  The
CS> tech support phone number on the armresearch web site just goes to voice
CS> mail.

CS> Sorry to post this here but I want to get this resolved.

CS> Chuck Schick
CS> Warp 8, Inc.
CS> (303)-421-5140
CS> www.warp8.com

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