Then I would contact customer service to have them flip the switch so you can place support tickets.
Kevin > -----Original Message----- > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On > Behalf Of Gary Steiner > Sent: Thursday, September 07, 2006 5:17 PM > To: declude.junkmail@declude.com > Subject: [Declude.JunkMail] [EMAIL PROTECTED] versus new > case management module > > > Interesting. If I log in to my account on the Declude web > site, there is no option listed for the new CRM module. It > is not that it is grayed out as described below. It just > isn't there. And I do have a current service agreement. > > So, since according to this message we can no longer use > [EMAIL PROTECTED], and the supposed new CRM module doesn't > seem to be available, how do we contact Declude support? > > By the way, the reason I was trying to contact Declude > support is that I was investigating the latest all_list.dat > file, and found that the download link on the Declude web > site is now no longer valid. (The download link for the > Declude GUI didn't work either, as well as the link for the > demo copy of Sniffer.) Seems that when Declude updated their > web site they forgot to check the one thing on the web site > that an existing customer is most likely to use, such as all > their download links. > > And they wonder why we get upset. > > > -------- Original Message -------- > > From: [EMAIL PROTECTED] > > Sent: Thursday, September 07, 2006 7:44 PM > > To: [EMAIL PROTECTED] > > Subject: re: [17D-0C9324FF-DB7C] Latest all_list.dat > > > > Thank you for submitting a ticket to support. Your ticket number is > > [17D-0C9324FF-DB7C]. > > > > Please keep this ticket number for your records and include > it in the > > subject (including brackets) of all future emails regarding this > > issue. > > > > The response time during business hours is usually within > 24 hours, if > > you have had no response in this time please do not > hesitate to call > > our support number 1-866-332-5833 > > > > IMPORTANT NOTICE > > > > Declude is migrating to a new CRM business solution which > includes a > > new case management module. We will begin using this feature > > beginning the week of 28 August, the result of this action > means that > > Declude will no longer accept and create support cases > using the email > > address [EMAIL PROTECTED] > > > > You will need to login into your Declude account to submit > a case. If > > you can not submit a case due to the option being "grayed out" this > > means that you do not have an active service agreement. > Call customer > > care 866-332-5822 #3 to purchase or renew a service agreement. > > > > > > We understand that this will be awkward and/or unwanted, > however our > > goal is to continue servicing our paying customers. > > > > Thank You. > > Declude Technical Support > > > > > > --- > This E-mail came from the Declude.JunkMail mailing list. To > unsubscribe, just send an E-mail to [EMAIL PROTECTED], and > type "unsubscribe Declude.JunkMail". The archives can be found > at http://www.mail-archive.com. > > --- This E-mail came from the Declude.JunkMail mailing list. To unsubscribe, just send an E-mail to [EMAIL PROTECTED], and type "unsubscribe Declude.JunkMail". The archives can be found at http://www.mail-archive.com.
