It has been my exprience that this list works well because you have people that point out both the negative and the positive. If I follow your logic you seem to think that if I don't know there is a problem then there is no problem. That doesn't work in my world. I want to know the good the bad and the ugly.
People always have differing opinions of everything. Without that we have hitler's dream world. Without that we only have 1/4th of the knowledge that we need to make sound decisions.
Let Evans say what he wants. I find it informative. What makes me anymore right than you or vice versa?
Joe
From: "Craig Edmonds" <[EMAIL PROTECTED]>
Sent: Saturday, September 09, 2006 8:04 AM
To: declude.junkmail@declude.com
Subject: RE: [Declude.JunkMail] [EMAIL PROTECTED] versus new case management module
Yeah right, Joseph.
Unlike Evans, I pay declude several thousand dollars a year for my declude
licenses, and am absolutely thrilled with the declude product, no complaints
here, it works great, its cut out nearly all the spam my 5,000 + email users
used to get before.
In addition, the declude customer support has been first class and I have
been treated like a king by the new management team, probably because
respect works both ways.
There are a few people out there though who were unhappy with Barry's
"departure" because it affected their pricing and continue to moan and
complain and find things wrong with the product. I would say, based on Evans
postings that he is certainly one of them and because he cant get his way,
is just finding things to pick on.
Evans actually admits that he is not a declude client anymore but continues
to post anti declude propoganda on this forum which I think every paying
declude client will agree is completely unneccessary and uncalled for.
Sure, I could just ignore his rantings and moaning but its not fair to all
paying declude customers which includes myself.
So, ummm, my contribution to paying customers in this forum, is that I am
one.
As for being argumentative, then abso-f*cking-lutely mate. You are spot on
there. I will argue and debate until the cows come home on a hot topic such
as this.
This forum is not for slagging declude off which is what Evans is doing, its
for discussing and arguing the finer points of the product in order to help
declude themselves make it a better product.
Kindest Regards
Craig Edmonds
123 Marbella Internet
W: www.123marbella.com
E : [EMAIL PROTECTED]
-----Original Message-----
From: Joseph Raykiewicz [mailto:[EMAIL PROTECTED]
Sent: Saturday, September 09, 2006 2:00 PM
To: Craig Edmonds
Subject: RE: [Declude.JunkMail] [EMAIL PROTECTED] versus new case
management module
can someone remove craig from this list?
his posts are purely argumentative and offer nothing useful to help out a
declude customer.
thanks
----------
From:"Craig Edmonds" <[EMAIL PROTECTED]>
Date:9/9/2006 04:12 AM
Nice reply.
You just made yourself look like a complete and utter muppet.
Yes, I "was" a customer.
I rest my case.
hahahaha.
Kindest Regards
Craig Edmonds
123 Marbella Internet
W: www.123marbella.com
[EMAIL PROTECTED]
_____
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Evans
Martin
Sent: Saturday, September 09, 2006 10:34 AM
To: declude.junkmail@declude.com
Subject: RE: [Declude.JunkMail] [EMAIL PROTECTED] versus new case
management module
You know, Craig, you were a customer of mine as recently as February when
you ordered IPlus Info Browser from my website. You would think that a
person who used to write software in support of this bunch of clowns MIGHT
just have some insight into the direction that these companies are taking.
I HAVE talked to MOST of the leaders of both Declude & IPSwitch and
expressed my concern with their direction and have been told that it is in
the best interest of the company to do that which I perceived as screwing
their existing customer base. They made a choice.
They're soaking you! They're bleeding you for ever penny and offering up
software that just doesn't do the job as well as it used to because they are
more concerned about the bottom line than they are about writing quality
software anymore. When the user community is crying out for one feature and
they deliver something completely different, it is obvious that they just
don't care about my business or yours anymore. When the same bug hangs
around for two years and doesn't get fixed that bugs me. When they jack the
price up so high that it runs the little guy right out of business, it
concerns me. Doesn't that offend you in the least little bit?
If you want to call me a muppet and demand that I be removed from this list
for that reason than so be it but I think you're the one being the muppet.
Why don't you lighten up and allow others to express their opinions without
your BS threats. After all, that's what a forum is all about. If an
announce list is what you want, why don't you be our leader and start by
unsubscribing yourself.
Evans Martin
_____
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Craig
Edmonds
Sent: Friday, September 08, 2006 3:36 PM
To: declude.junkmail@declude.com
Subject: RE: [Declude.JunkMail] [EMAIL PROTECTED] versus new case
management module
Importance: High
Can someone please remove this absolute muppet from this newsgroup?
Kindest Regards
Craig Edmonds
123 Marbella Internet
W: www.123marbella.com
E : [EMAIL PROTECTED]
_____
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Evans
Martin
Sent: Friday, September 08, 2006 7:40 PM
To: declude.junkmail@declude.com
Subject: RE: [Declude.JunkMail] [EMAIL PROTECTED] versus new case
management module
Wow! Yet another company goes the way of IPSwitch. I'm so glad that I
found ASSP. I just wish I hadn't wasted all that money and time on Declude.
Does anyone want to buy my company and run off all of my customers? I'm
beginning to feel like I need to go back to business school. Maybe I have
missed the bus somewhere since it seems to be the way of thing among
mid-sized technology based companies. Help!
Evans Martin
_____
From: "Gerry Comeau" <[EMAIL PROTECTED]>
Sent: Friday, September 08, 2006 8:16 AM
To: declude.junkmail@declude.com
Subject: RE: [Declude.JunkMail] [EMAIL PROTECTED] versus new case
management module
Valued customers,
I made the decision to suspend the acceptance of cases via email
([EMAIL PROTECTED]). The email function will continue to be available
until we're ready to "flip the switch". The reply you receive after you
send an email to the support address was modified in an attempt to educate
you that change was in the air. The date of August 28th was published and
it's obviously wrong. That was the planned date. You will have adequate
warning before we make the change. Additionally, you'll continue to receive
email notices from case submissions via the web.
I'd like to say, in closing, that one of the goals of this change is to
ensure we're supporting our paying customers. Let's say you're a paying
customer and you're unable to get our attention and unbeknown to you we're
working with customers that have expired agreements or general sales
questions, I don't think you'd like that, I wouldn't. Another goal is to
track the number of cases, the time it takes to solve and case patterns.
This data will be used for staffing purposes as well as informing Product
Marketing of what we see as new feature/functionality items. Naturally,
bugs will be expedited to Engineering, another benefit of using the CRM
system as they will be using the same case management tool. Lastly we will
be implementing a severity and priority process to ensure the inbound web
cases are treated on a FIFO and severity/priority basis. If you have a
situation that can't wait, please use the phone.
My apologies for the length of this message, however I do think you're
entitled to why we're making the change as well as components of the near to
long term support plan.
Regards,
Gerry Comeau
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Gary
Steiner
Sent: Friday, September 08, 2006 12:12 AM
To: declude.junkmail@declude.com
Subject: RE: [Declude.JunkMail] [EMAIL PROTECTED] versus new case
management module
It's a catch-22. You send a message to [EMAIL PROTECTED] and get a reply
back saying that they will no longer pay attention to messages sent to
[EMAIL PROTECTED]
What does it mean when customers have to try to get in touch with Declude so
that they "flip the switch" so that the customer can get in touch with
Declude?
-------- Original Message --------
> From: "Kevin Bilbee"
> Sent: Thursday, September 07, 2006 9:32 PM
> To: declude.junkmail@declude.com
> Subject: RE: [Declude.JunkMail] [EMAIL PROTECTED] versus new case
management module
>
> Then I would contact customer service to have them flip the switch so you
> can place support tickets.
>
>
> Kevin
>
> > -----Original Message-----
> > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On
> > Behalf Of Gary Steiner
> > Sent: Thursday, September 07, 2006 5:17 PM
> > To: declude.junkmail@declude.com
> > Subject: [Declude.JunkMail] [EMAIL PROTECTED] versus new
> > case management module
> >
> >
> > Interesting. If I log in to my account on the Declude web
> > site, there is no option listed for the new CRM module. It
> > is not that it is grayed out as described below. It just
> > isn't there. And I do have a current service agreement.
> >
> > So, since according to this message we can no longer use
> > [EMAIL PROTECTED], and the supposed new CRM module doesn't
> > seem to be available, how do we contact Declude support?
> >
> > By the way, the reason I was trying to contact Declude
> > support is that I was investigating the latest all_list.dat
> > file, and found that the download link on the Declude web
> > site is now no longer valid. (The download link for the
> > Declude GUI didn't work either, as well as the link for the
> > demo copy of Sniffer.) Seems that when Declude updated their
> > web site they forgot to check the one thing on the web site
> > that an existing customer is most likely to use, such as all
> > their download links.
> >
> > And they wonder why we get upset.
> >
> >
> > -------- Original Message --------
> > > From: [EMAIL PROTECTED]
> > > Sent: Thursday, September 07, 2006 7:44 PM
> > > To: [EMAIL PROTECTED]
> > > Subject: re: [17D-0C9324FF-DB7C] Latest all_list.dat
> > >
> > > Thank you for submitting a ticket to support. Your ticket number is
> > > [17D-0C9324FF-DB7C].
> > >
> > > Please keep this ticket number for your records and include
> > it in the
> > > subject (including brackets) of all future emails regarding this
> > > issue.
> > >
> > > The response time during business hours is usually within
> > 24 hours, if
> > > you have had no response in this time please do not
> > hesitate to call
> > > our support number 1-866-332-5833
> > >
> > > IMPORTANT NOTICE
> > >
> > > Declude is migrating to a new CRM business solution which
> > includes a
> > > new case management module. We will begin using this feature
> > > beginning the week of 28 August, the result of this action
> > means that
> > > Declude will no longer accept and create support cases
> > using the email
> > > address [EMAIL PROTECTED]
> > >
> > > You will need to login into your Declude account to submit
> > a case. If
> > > you can not submit a case due to the option being "grayed out" this
> > > means that you do not have an active service agreement.
> > Call customer
> > > care 866-332-5822 #3 to purchase or renew a service agreement.
> > >
> > >
> > > We understand that this will be awkward and/or unwanted,
> > however our
> > > goal is to continue servicing our paying customers.
> > >
> > > Thank You.
> > > Declude Technical Support
> >
> >
> >
> >
> >
> > ---
> > This E-mail came from the Declude.JunkMail mailing list. To
> > unsubscribe, just send an E-mail to [EMAIL PROTECTED], and
> > type "unsubscribe Declude.JunkMail". The archives can be found
> > at http://www.mail-archive.com.
> >
> >
>
>
>
> ---
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> unsubscribe, just send an E-mail to [EMAIL PROTECTED], and
> type "unsubscribe Declude.JunkMail". The archives can be found
> at http://www.mail-archive.com.
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