To the best of my knowledge you can email them still at [EMAIL PROTECTED]
or give them a call on the phone.
Darrell
-------------------------------------------
Check out http://www.invariantsystems.com for utilities for Declude, Imail,
mxGuard, and ORF. IMail/Declude Overflow Queue Monitoring, SURBL/URI
integration, MRTG Integration, and Log Parsers.
Mon Mariola writes:
I speak very badly English.
I attempt to find a direction of electronic mail from declude where to
explain my problem.
In www.declude.com/site/support.htm I view:
--------------
Contacting Technical Support:
a.. Telephone 866-332-5833 or 978-499-2933
b.. Web – Log into your Declude account and submit a case.
--------------
In my account I do not see any section to submit a case.
What is the suitable email?
Thank you.
Ruben Marti
Mon Mariola, S.L.
----- Original Message -----
From: "Darrell ([EMAIL PROTECTED])" <[EMAIL PROTECTED]>
To: <declude.junkmail@declude.com>
Sent: Friday, September 15, 2006 5:41 PM
Subject: SPAM-LOW: Re: [Declude.JunkMail] Server Error, please run
'Declude -diag' again please.
Mon,
You will want to contact Declude support directly for this. It appears as
if something is a miss with your license.
Darrell
-------------------------------------------
Check out http://www.invariantsystems.com for utilities for Declude,
Imail,
mxGuard, and ORF. IMail/Declude Overflow Queue Monitoring, SURBL/URI
integration, MRTG Integration, and Log Parsers.
Mon Mariola writes:
> I use Declude 2.0.6 for SmarterMail with Valid Service Agreement.
>
> I have some problem with Declude by some emails with virus are not
captured.
>
> In the folder spool I view archives hixxxx.log with this text:
> --------------------
> 09/14/2006 18:54:40 63104843 *** License not in compliance, Declude is
NOT
> processing your email *** Please contact Declude technical support at
> 978-499-2933
> --------------------
>
> And "declude -diag" shows the text: Server Error, please run
'Declude -diag'
> again please.
>
> What is happening?
>
> The "declude -diag" is:
> --------------------
> Declude 2.0.6 (C) Copyright 2000-2004 Computerized Horizons.
> Compilation Platform: SmarterMail
> -- Information
>
> JunkMail: Config file found (c:\SmarterMail\Declude\global.CFG).
> Log File: c:\SmarterMail\spool\dec0915.log - Path is Valid.
>
> Virus: Config file found (c:\SmarterMail\Declude\Virus.CFG).
> Log File: c:\SmarterMail\Spool\vir0915.log - Path is Valid.
>
> Scanner 1: C:\Archiv~1\F-Prot\fpcmd.exe
> Status: Executable exists.
> Parameter 1: /TYPE
> Parameter 2: /SILENT
> Parameter 3: /NOMEM
> Parameter 4: /ARCHIVE=5
> Parameter 5: /NOBOOT
> Parameter 6: /DUMB
> Parameter 7: /REPORT=report.txt
> VirusCode: 3
> VirusCode: 6
> VirusCode: 8
> Report: Infection:
>
> Hijack: Config file found (c:\SmarterMail\Declude\Hijack.CFG).
> Log File: c:\SmarterMail\spool\hi0915.log - Path is Valid.
>
> Confirm: Config file found (c:\SmarterMail\Declude\Confirm.CFG).
> Log File: c:\SmarterMail\spool\con0915.log - Path is Valid.
>
> SmarterMail reports Host Name as: "mail.monmariola.com".
> DNS Server: 217.76.128.4
>
> Using [sm.decludekey.us]
>
> Using [sm.decludekey.us]
>
> Using [sm.decludekey.us]
>
> MAC Address: 000D600F3EB2
> Server Error, please run 'Declude -diag' again please.
>
> 56 spam tests defined: CODE CATCHALLMAILS NOLEGITCONTENT IPNOTINMX AHBL
> BLITZEDA
> LL CBL DSBL MXRATE-BLOCK MXRATE-SUSPICIOUS ORDB SBL SORBS-HTTP
SORBS-SOCKS
> SORBS
> -MISC SORBS-SMTP SORBS-SPAM SORBS-WEB SORBS-BLOCK SORBS-ZOMBIE
SORBS-DUHL
> SPAMCO
> P BONDEDSENDER MXRATE-ALLOW INTERSIL CSMA-SBL SPAMBAG FIVETENSRC
JAMMDNSBL
> DSN N
> OABUSE NOPOSTMASTER MAILPOLICE-BULK MAILPOLICE-PORN MAILPOLICE-FRAUD
> BADHEADERS
> BASE64 BCC CMDSPACE COMMENTS DYNHELO ENCODEDURL HELOBOGUS IPURL MAILFROM
> PERCENT
> REVDNS ROUTING SPAMHEADERS SPFFAIL SPFPASS SUBJECTSPACES SUBJECTCHARS
> WEIGHT10
> WEIGHT20 WEIGHT30
>
> End of diagnostics.
> --------------------
>
> Ruben Marti.
> Mon Mariola, S.L.
>
>
>
>
> ---
> This E-mail came from the Declude.JunkMail mailing list. To
> unsubscribe, just send an E-mail to [EMAIL PROTECTED], and
> type "unsubscribe Declude.JunkMail". The archives can be found
> at http://www.mail-archive.com.
>
---
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unsubscribe, just send an E-mail to [EMAIL PROTECTED], and
type "unsubscribe Declude.JunkMail". The archives can be found
at http://www.mail-archive.com.
---
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unsubscribe, just send an E-mail to [EMAIL PROTECTED], and
type "unsubscribe Declude.JunkMail". The archives can be found
at http://www.mail-archive.com.
-------------------------------------------
Check out http://www.invariantsystems.com for utilities for Declude, Imail,
mxGuard, and ORF. IMail/Declude Overflow Queue Monitoring, SURBL/URI
integration, MRTG Integration, and Log Parsers.
---
This E-mail came from the Declude.JunkMail mailing list. To
unsubscribe, just send an E-mail to [EMAIL PROTECTED], and
type "unsubscribe Declude.JunkMail". The archives can be found
at http://www.mail-archive.com.
