Hi,
I went
to:
and it
instructs me to: "Log into your Declude account and
submit a case."
Fine, so I log into
my Declude account, which gets me to http://shopping.declude.com/myaccount.asp and
shows me my two Declude licenses for MAYWOOD-IS-0002.WEBHOST.HM-SOFTWARE.COM and MAIL.VERTICALWARFARE.COM, and download links etc. - but I just
don't see the "Submit a Case" button?
So - I'll paste my inquiry
here.
I am transitioning the Imail installation from
MAYWOOD-IS-0002 (Declude Product key ending in "-043D0AB43901")
to a new server at MAYWOOD-IS-0012.WEBHOST.HM-SOFTWARE.COM. In
other words, I need a license key to be able to install end test Declude on the
NEW server for a day or two, but you can NOT YET DISABLE the old product key
until I'm actually cutting over the production load.
How can this be
accomplished?
PS: Also consider
this a report to your web master that I was unable to follow the problem
reporting instructions on your web site. Clearly, this must be my own fault
- but if I can't "see" it, may be you should make it more obvious to less
intellectual customers like myself.
Best
Regards
Andy Schmidt
Phone: +1 201 934-3414 x20
(Business)
Fax: +1 201 934-9206
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