RE: [Declude.JunkMail] Support

[David Barker]

Andy,

 

You should know you can call me ...

 

David B

978-499-2933 EXT 7007

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From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Andy Schmidt
Sent: Tuesday, October 17, 2006 4:31 PM
To: declude.junkmail@declude.com
Subject: [Declude.JunkMail] Support

Hi,

 

I've been trying to be good and follow all the instructions:

 

- Try to open a case as suggested one the support page by logging into customer page -> there is no such "open a case" function

 

- Send and email to [EMAIL PROTECTED] yesterday. Got a "ticket number" assigned. It's 4:30 - no response to my ticket.

 

- Now I called, because they'll be going home in 30 minutes - I'm getting a cheerful recording!

 

And that's just for trying to install Declude on a new server with a different host name.

 

If anyone from Declude is monitoring this list... I need assistance!

Best Regards
Andy Schmidt

Phone:  +1 201 934-3414 x20 (Business)
Fax:    +1 201 934-9206

 

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From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]
Sent: Monday, October 16, 2006 06:42 PM
To: [EMAIL PROTECTED]
Subject: re: [2A3-0CC680CD-8E62] Support Request -> Host Name Transition (Temporary Parallel Use)

Thank you for submitting a ticket to support. Your ticket number is [2A3-0CC680CD-8E62].

Please keep this ticket number for your records and include it in the subject (including brackets) of all future emails regarding this issue.

The response time during business hours is usually within 24 hours, if you have had no response in this time please do not hesitate to call our support number 1-866-332-5833

IMPORTANT NOTICE

Declude is migrating to a new CRM business solution which includes a new case management module.  We will begin using this feature soon, the result of this action means that Declude will no longer accept and create support cases using the email address [EMAIL PROTECTED]

You will need to login into your Declude account to submit a case.  If you can not submit a case due to the option being "grayed out" this means that you do not have an active service agreement.  Call customer care 866-332-5822 #3 to purchase or renew a service agreement.

We understand that this will be awkward and/or unwanted, however our goal is to continue servicing our paying customers.
 
Thank You.
Declude Technical Support

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