In follow up to my own email, I can definitively confirm that these left over .hdr files are messages that Declude is barfing on. I searched all of them and found the .hdr that corresponds to the missing message:
1822213885697.HDR ----------------------- [EMAIL PROTECTED] [EMAIL PROTECTED] auth: [EMAIL PROTECTED] Searching Declude's logs for this message ID indicates the following: 11/02/2006 09:09:19.883 1822213885697 Skipping E-mail from authenticated user [EMAIL PROTECTED]; whitelisted. 11/02/2006 09:09:19.883 1822213885697 ERROR: Could not open (for write) recip file c:\SmarterMail\Spool\proc\work\1822213885697.hdr [32] All in all, this appears to be happening on a very low percentage of the emails we process. We process about 200,000 messages per day. Searching the Declude log indicates we've had the "Could not open" error occur 343 times in the past 14 hrs. Even so, this issue is resulting in valid customer email being lost. A search of the archives reveals no similar issues. However, I checked another SmarterMail / Declude server that we manage, and it too is having similar issues. *** Very interesting. The actual mail data file is still in my SmarterMail spool, except it has an x in front of the file name (ex x1822213885697.eml). This really makes me wonder where the issue lies - with SmarterMail or with Declude. Who is responsible for plucking the messages from the spool and putting them into the work directory, Declude or SmarterMail? -Jay -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Jay Sudowski - Handy Networks LLC Sent: Thursday, November 02, 2006 4:25 PM To: declude.junkmail@declude.com Subject: [Declude.JunkMail] orphaned .hdr files Has anyone else using SmarterMail and Declude 4.3.7 experienced orphaned .hdr files in spool\proc\work? I have noticed that these have been occurring for a while and really didn't want to have to deal with the issue. However, we have customers reporting that messages are going missing. I can see that SmarterMail is accepting the missing message in the SMTP log, but then there's nothing in Declude's log or SmarterMail's deliver log. ----- Jay Sudowski // Handy Networks LLC Director of Technical Operations Providing Shared, Reseller, Semi Managed and Fully Managed Windows 2003 Hosting Solutions Tel: 877-70 HANDY x882 | Fax: 888-300-2FAX www.handynetworks.com --- This E-mail came from the Declude.JunkMail mailing list. To unsubscribe, just send an E-mail to [EMAIL PROTECTED], and type "unsubscribe Declude.JunkMail". The archives can be found at http://www.mail-archive.com. --- This E-mail came from the Declude.JunkMail mailing list. To unsubscribe, just send an E-mail to [EMAIL PROTECTED], and type "unsubscribe Declude.JunkMail". The archives can be found at http://www.mail-archive.com.
