Is Declude's support system working?

 

I got a ticket number issued - but there never seems to be a FOLLOW-UP of
any sorts?

 

From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] 
Sent: Friday, March 28, 2008 12:08 PM
To: [EMAIL PROTECTED]
Subject: re: [049-0F7F8DF6-BE66] Invalid ZIP Vulnerability Detected - for no
apparent reason

 

Thank you for submitting a ticket to support. Your ticket number is
[049-0F7F8DF6-BE66].

Please keep this ticket number for your records and include it in the
subject (including brackets) of all future emails regarding this issue.

The response time during business hours is usually within 24 hours, if you
have had no response in this time please do not hesitate to call our support
number 1-866-332-5833

Thank You.

Declude Technical Support



view
<http://support.declude.com/customer/viewticket.aspx?email=Andy_Schmidt%40HM
-Software.com&ticketnum=049-0F7F8DF6-BE66>  this ticket online 



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