That's going to be tricky. The outages are random, sometimes not
happening for 24 hours or more. We went most the weekend without
failure then had two this morning.
Going without spam or virus protection for a few days or more would be
a hardship on everyone in the company.
At this point I'd consider paying for Ipswitch's Plus package to
replace Declude's.
But that's $1000 on an experiment that might not work.
Thx,
D.
On Jan 26, 2009, at 9:54 AM, David Barker wrote:
Remove Declude from the process. If the SMTPd32.exe still faults
this would
help verify that the problem is associated with Ipswitch. However the
ntdll.dll is a windows OS .dll and there could be a specific
variable on
your server that is causing this issue in which case it may not be
either of
the vendors.
David B
-----Original Message-----
From: supp...@declude.com [mailto:supp...@declude.com] On Behalf Of
Dale
McDiarmid
Sent: Monday, January 26, 2009 11:47 AM
To: declude.junkmail@declude.com
Subject: [Declude.JunkMail] SMTPd32.exe failing. Faulting application
ntdll.dll
Hello...
Beginning late last week we're experiencing periodic SMTP failures.
Error log shows: Faulting application SMTPd32.exe, version 8.11.6.0,
faulting module ntdll.dll version 5.2.3790.1830.
Ipswitch tech support updated my system to 10.02 (I was at 9.04 when
it all began). Declude tech support also updated my Declude.
But the problems persist. Now Ipswitch is blaming Declude, and Declude
it blaming Ipswitch. Both saying pretty much the say thing "There's no
way our program could cause this. We've seen this before and always
been the other guy".
While tech support at both Ipswitch and Declude have been very good,
as always, I'm stuck with both sides giving up.
Any suggestions?
Thx,
D.
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